We ship worldwide. As we are a working farm we ship weekly on Wednesdays; orders received up to 5PM UK time on Tuesday will be shipped the following day.
The buyer is responsible for paying any customs fees or duties applicable if buying from outside the UK.
Shipping rates are calculated based on weight of item. If your package ends up being quite heavy (over 10 kg) the rate can seem high. If you are concerned about this, please contact us with your order details and we will attempt to work out the best rate for your parcel. However, wool creates very large packages and often this high cost is unavoidable.
For orders over 30 kg, shipping will not be charged on placing the order and you will need to contact us to arrange collection/delivery.
Returns & Exchanges
All physical products can be returned within 30 days of the order being placed, for an exchange or refund. If you wish to return an item please contact us first – the buyer is responsible for return shipping cost. Our postal address is: